Effective date: 24 September 2026

This Privacy Policy explains how Harini Enterprises (“we”, “us”, “our”), Ground Floor, Society Complex, Chandmari Chowk, Motihari, East Champaran, Bihar – 845401, collects, uses, stores and protects personal information when you visit our website, fill in our forms, or contact us by phone, WhatsApp or email. By using this website, you agree to the practices described below.

1. Information we collect

We collect only the information needed to respond to you and provide our services:

• Appointment booking form: full name, mobile number, email ID (optional), place and installation service type (Residential / Commercial).
• Maintenance service form: full name, mobile number, email ID (optional), place, type of service using and your service request.
• RO & CCTV enquiry form: full name, mobile number, email ID (optional), place, service needed and your requirement.
• For solar installation, subsidy and loan processing (only when you choose to proceed): documents such as Aadhaar card, PAN card, electricity bill, bank passbook and property / roof ownership proof, shared by you directly with our team.
• Technical information: basic, non-identifying data such as browser type and pages visited, which may be collected automatically through cookies or analytics tools.

2. How we use your information

• To call you back, schedule a free appointment or site visit and prepare a proposal.
• To provide installation, maintenance, RO and CCTV services you request.
• To register your application on the PM Surya Ghar national portal, apply for net metering and help you with government subsidy and bank loan processes — only with your consent.
• To send service updates, reminders and important information about your system.
• To improve our website and services.

We do not sell, rent or trade your personal information to anyone.

3. Sharing of information

We share your information only when it is necessary to deliver the service you have asked for, such as with:

• Government portals and authorities (for example the PM Surya Ghar national portal, MNRE and the electricity distribution company) for subsidy and net-meter processing;
• Banks you choose for a solar loan;
• Product manufacturers (such as Havells) for warranty registration and claims;
• Authorities, when required by law.

4. WhatsApp and phone communication

When you submit a form on this website, your details may be sent to us through WhatsApp or email so that our team can respond quickly. Messages sent through WhatsApp are also subject to WhatsApp’s own privacy policy.

5. Cookies

Our website may use cookies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings; the website will continue to work.

6. Data security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. Documents shared for subsidy or loan purposes are used only for that purpose. We keep your information only as long as needed to provide our services, support your warranty and maintenance period, and meet legal requirements.

7. Your rights

In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or delete your personal information, or withdraw your consent to further communication, by contacting us using the details below.

8. Third-party links

Our website contains links to social media pages, Google Maps and other websites. We are not responsible for the privacy practices of those websites.

9. Children’s privacy

Our services are meant for adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

11. Contact us

For any question or request about your personal information, please contact:

• Harini Enterprises — Ground Floor, Society Complex, Chandmari Chowk, Motihari, East Champaran, Bihar – 845401
• Phone / WhatsApp: +91 9934308873
• Email: service@harinienterprises.in